These general features include providing a dedicated bookkeeper, offering bank reconciliation and offering tools, such as invoicing, payroll, bill pay and financial statements.įor additional features, these were elements that fell into the “nice-to-have” category that not all software providers offered, either as part of their regular plan or as a paid add-on. For general features, we considered these to be elements that the software should offer and we weighted them by whether they were part of the paid plan or were available as an add-on. We broke features down into two separate categories: general features and additional features. Pricing accounted for 10% of our weighted scoring. Those that had pricing that we considered to be in the affordable or moderate range fared better in our rankings while companies that offer upfront pricing received higher ratings than those that did not disclose it immediately. Pricingįor pricing, we considered whether a service offers a free trial or a free version of its software as well as the affordability of its lowest and highest price tiers. After assigning a weighted score to each category, we formulated rankings for each company. We also looked at real customer experiences to determine if their expectations were met based on what each company promised. Forbes Advisor analyzed 13 online bookkeeping services and considered 15 metrics such as price, features, customer service, ease of use, integrations and service level.
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